Shopping Policy

1. Order Acceptance & Confirmation

All orders placed through our website are subject to acceptance by XYOLIAN LIMITED. Once you place an order, you will receive an automated acknowledgment email confirming receipt of your order. This email is not a guarantee of acceptance; it merely confirms that we have received your request. We reserve the right to accept or decline any order for any reason, including but not limited to product availability, errors in pricing or product descriptions, suspected fraudulent activity, or inability to obtain payment authorization.

If we accept your order, we will send a formal order confirmation email with the details of your purchase, shipping method, and estimated delivery timeline. A legally binding contract is formed only when we dispatch the order from our warehouse. We may reject orders from customers located in restricted jurisdictions, and we reserve the right to cancel any order that does not comply with our trade compliance policies.

2. Pricing, Currency & Payment Terms

a. Pricing

All product prices listed on our Site are in US Dollars (USD) unless otherwise indicated. We strive to ensure that all prices are accurate, but errors may occur. If we discover a pricing error for an item you have ordered, we will contact you and provide the option to reconfirm your order at the correct price or cancel it. We reserve the right to adjust prices at any time without prior notice.

b. Taxes & Duties

Prices displayed on our Site do not include sales tax, value-added tax (VAT), customs duties, or any other import fees unless explicitly stated. As we operate from Hong Kong, which is a duty-free port, no Hong Kong sales tax applies. However, for international shipments, you are the importer of record and are responsible for all applicable customs clearance fees, duties, and taxes imposed by your destination country. These charges are not included in the product price or shipping cost and are to be paid by you upon delivery. We recommend that you check with your local customs authorities for an estimate of these fees before placing an order.

c. Payment Methods

We accept payments via major credit cards (Visa, MasterCard, American Express), PayPal, and other locally available payment gateways as indicated at checkout. All transactions are processed through secure, PCI-DSS compliant third-party payment processors. We do not store your full credit card details on our servers. For wholesale customers with established credit terms, invoices may be issued separately per the wholesale agreement.

3. Shipping & Delivery Policy

a. Geographic Coverage

We ship to most countries worldwide. However, due to international trade sanctions and logistical restrictions, we do not accept orders from or ship to the following jurisdictions: Burundi, Cuba, North Korea, Sudan, Afghanistan, Belarus, Libya, Myanmar, South Sudan, Iraq, Somalia, Syria, Ukraine, Venezuela, Yemen, Iran, and Russia. We also reserve the right to restrict shipments to any additional countries if required by law or carrier limitations. If you place an order from a restricted country, your order will be automatically cancelled and refunded, minus any transaction fees incurred.

b. Shipping Methods & Carriers

We partner with reputable carriers such as DHL, FedEx, UPS, and national postal services to offer a range of shipping options (standard, expedited, and express). Shipping costs and estimated delivery times are calculated at checkout based on your location and chosen method. Delivery times are estimates and not guaranteed, especially for international shipments where customs clearance may cause delays. We are not responsible for delays caused by customs, weather, or carrier issues.

c. Order Processing & Dispatch

Orders are processed and dispatched within 1–3 business days from the date of order confirmation, provided that all items are in stock. For wholesale bulk orders, dispatch may take longer and will be communicated separately. You will receive a shipping confirmation email with a tracking number once your order leaves our warehouse.

d. Important Notice for Torch Lighters

All torch lighters and jet flame lighters are shipped without butane gas to comply with international air transport safety regulations. The fuel tank is completely empty upon dispatch. Please fill the lighter with premium butane gas before first use. We are not liable for any issues arising from the use of incompatible or low-quality gas.

e. Risk of Loss & Insurance

Title to the goods and risk of loss pass to you upon our delivery to the carrier. We offer shipping insurance at an additional cost for high-value orders. If you decline insurance, we will not be responsible for lost, stolen, or damaged shipments after dispatch. If you encounter any delivery issues, please contact the carrier directly and notify us for assistance in filing a claim if insured.

4. Order Modifications & Cancellations

a. Cancellation Before Dispatch

If you wish to cancel your order, please contact us as soon as possible at info@hnmjmi.com. If your order has not yet been processed or dispatched, we will cancel it and issue a full refund to your original payment method, minus any payment gateway fees (typically 2-5% of the transaction amount) that are non-refundable by the processor. Once the order has been dispatched, cancellation is no longer possible, and you must follow our return procedure.

b. Modifications

Changes to shipping address, product variants, or quantities may be requested before dispatch. We will make every effort to accommodate such changes, but we cannot guarantee that we can modify an order after it has entered the packing stage. Any additional costs (e.g., shipping upgrade) must be paid before we implement the change.

5. Product Availability & Substitutions

All items are subject to stock availability. In the rare event that an item you have ordered is out of stock after you complete your purchase, we will notify you promptly and either offer a substitute of equal or higher value (at no extra cost), provide a partial refund for the unavailable item, or cancel the entire order with a full refund. We do not backorder items unless specifically agreed in writing. For wholesale orders, we will inform you of any shortages and work with you on a solution.

6. Product Descriptions & Accuracy

We make every effort to accurately display the features, specifications, colors, and materials of our products. However, we do not warrant that product descriptions, images, or other content on the Site are complete, reliable, current, or error-free. Colors may vary depending on your monitor settings. If a product offered by us does not match its description, your sole remedy is to return it in unused condition under our Return Policy. We also reserve the right to correct any errors, inaccuracies, or omissions and to update product information at any time without prior notice.

7. Age Verification

Our products are intended for use by adults of legal smoking age in their respective jurisdiction. By placing an order, you confirm that you are at least 18 years old (or the minimum legal age for purchasing tobacco-related accessories in your country). We reserve the right to verify your age through third-party age verification services or by requesting a copy of a government-issued ID. Orders that fail age verification will be cancelled and refunded. We do not sell products to minors, and we take this obligation seriously.

8. Wholesale Orders & Special Terms

For wholesale customers, additional terms may apply as stated in your signed wholesale agreement. In the absence of a separate agreement, the following general terms apply:

• Minimum Order Quantity (MOQ) requirements must be met.
• Wholesale pricing is exclusive of shipping and taxes.
• Orders are shipped on a DAP (Delivered at Place) basis unless otherwise agreed.
• Return and refund conditions for wholesale orders are governed by Section 8 of our Refund and Returns Policy.
• We reserve the right to request a credit reference or pro-forma payment before processing wholesale orders from new customers.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under this Shopping Policy if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government actions, strikes, pandemics, natural disasters, supply chain disruptions, or carrier failures. In such events, we will endeavor to notify you and will resume performance as soon as reasonably possible.

10. Customer Support & Dispute Resolution

a. Support Channels

Our customer service team is available to assist you with any questions regarding your order, shipping, or products. You can reach us at info@hnmjmi.com. We aim to respond to all inquiries within 1 business day.

b. Complaints

If you have a complaint about your shopping experience, please contact us directly first so we can resolve the issue promptly. We are committed to fair and professional handling of all disputes. If we are unable to reach a satisfactory resolution, you may escalate the matter to the appropriate legal authority in Hong Kong. For customers in the European Union, the Online Dispute Resolution (ODR) platform may be used, but we are not obliged to participate in such procedures.

c. Governing Law

This Shopping Policy, and any dispute arising out of or related to your purchase, shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong for any legal proceedings, except where mandatory consumer protection laws in your country provide otherwise.

11. Changes to This Policy

We reserve the right to revise this Shopping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date. Your continued use of our Site and placement of orders after any such changes constitutes your acceptance of the new policy. We encourage you to review this policy periodically to stay informed about our shopping terms.

12. Contact Information

If you have any questions or need further clarification regarding this Shopping Policy, please reach out to us through the following channels:

This Shopping Policy was last updated on August 31, 2026.

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